Terms and Conditions

Delivery

Hey there! 

Thank you very much for choosing to make a purchase with us here at hufferstore.com.

Delivery Timing

We will process your order as soon as possible within standard business hours. We have loads of people helping pick and pack your order and as long as we receive your order by midday we will be able to deliver within Auckland tomorrow or the next day and the rest of the country within 3 days. We will email you a confirmation once your order has been shipped, including a tracking number for international orders.  If there is a public holiday thrown in there we will probably need an extra day to get your Huffer to you. And if you live rurally we will just need to add another day or 2 on to find you. You can always check to see how your order is going by either checking the tracking number or by emailing us at support@huffer.co.nz

Orders to Australia should be delivered within 10 working days. If there is a public holiday in there it will probably take another day. You can always check to see how your order is going by either checking the tracking number or by emailing us at support@huffer.co.nz

 

International Orders

Orders shipped to countries outside of New Zealand and Australia may take up to 6 weeks from purchase date to get to you. Any orders that cannot be accepted within this time frame will be returned back to Huffer and subjected to return postage fees. Your purchase may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be borne by you (the customer) ; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.  You can always check to see how your order is going by either checking the tracking number or by emailing us at support@huffer.co.nz

 

Delivery Address

Please provide a physical street address – we’re not able to deliver to a P.O. Box. You will need to sign for you order on delivery too so make sure it's an address you will be at during working hours.

 

Returns  and  refunds

You may return any product, with the exception of sale or discounted items, within 14 days of purchase. Items must be returned unworn, unaltered and unwashed. All original packaging and labelling must be returned also. Sale items may not be returned or exchanged unless they are faulty so please do choose carefully and we can’t accept returns through any of our physical  Huffer stores – just here at our online HQ. Shipping and handling charges are not refunded unless the original item was incorrect or faulty.

To return an item, complete the return/exchange form included with your shipment and pop it in the parcel back to us. Make sure you really make the parcel secure by using loads of tape as you are responsible for it until it reaches us. We also  suggest you select an insured shipping or postage method. Although we are super kind people Huffer does not accept responsibility for packages we do not ship ourselves so check and check again. All return shipping costs are to be paid by the you (the customer)  so choose carefully!.

https://www.huffer.co.nz/hfr-returns-form

Exchanges

If you wish to exchange a garment please email us as soon as possible to reserve another one. Items may only be exchanged for other items on hufferstore.com. Exchanges may only be made via hufferstore.com and not at any of our physical Huffer stores.  All return shipping costs are to be paid by the you (the customer)  so choose carefully unless the original garment was incorrect or faulty.  Oh and if you do exchange we will also need to charge you the cost of  the shipping back to you too.

 

Sale Items

Sale items may be exchanged in size or colour, or returned for a refund in the form of store credit +10%. This includes orders purchased with a discount code.

 

Customer Service:

We will do our very best to keep you our customer HAPPY - so please be in touch with any queries you may have about your purchase.

 

Transaction currency

All transactions are billed in Australian dollars. The name that will appear on your bank statement is HUFFERSTORE.COM AUCKLAND.

 

Privacy Policy

Don’t worry your personal details are for Huffer eyes only – we won't give your info out to anyone! (unless of course we have to under the law!)