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Terms and Conditions

Terms and Conditions AU:

Hey! Thanks for visiting Huffer.com.au.

Below documents our terms and conditions for online purchases, returns, exchanges and promotional activity.

DELIVERY TIMING

New Zealand:

Free shipping for orders over $75 | Standard Shipping $7.50

Orders are sent via Post Haste from our warehouse in Auckland.

North Island delivery should be within 1-6 working days.

South Island within 2-8 working days.

Rural delivery: Post Haste will deliver your parcel to a rural depot, where a third-party courier will then deliver to you. If your tracking is showing as delivered but you have not received it, it will be at the depot and you should receive it within 48 hours.

Australia:

Free shipping for orders over $75 | Standard Shipping $7.50

Orders are sent via First Global/Toll from our warehouse in Auckland, or via Omniparcel when sent from our warehouse in Sydney. Your parcel should be delivered within 3-10 working days, depending on your location and where your parcel is sent from. In some cases, we send AU orders via FedEx, in which case we will let you know! We do not deliver to PO Boxes or Parcel Lockers, so please ensure your address is either residential or business.

International:

International Shipping: $30 flat rate

Orders are sent via First Global or FedEx. Delivery should be within 10 working days, depending on your location. Your package may be subject to customs fees, for which Huffer are not liable. These fees vary widely by location, so please contact your local customs office for more information. There may be delays beyond our original delivery estimate if customs clearance procedures are required.

SALES PERIODS

Please note that during sale activity/promotional periods, your order may take up to 10 working days to be delivered.

DELIVERY ADDRESS

Please provide a physical street address – we’re not able to deliver to a P.O. Box. If you’re delivering to a work address please ensure your business name is listed.

RETURNS

RETURNS FORM: CLICK HERE

Please fill out the returns form with all of the necessary info!

REFUNDS/STORE CREDIT

If you paid full price for your order you are eligible for a refund back to the account you used to purchase. Once your return is received we'll email you advising you of your refund being actioned. 

If your item/s were on sale, we will refund you in the form of an online credit+10% of the item cost. 

In store credit notes/gift cards will not work online and vice versa, but we're happy to swap them over for you. If your online store credit isn't working online, it might need to be input into the 'gift card' box. 

CHANGE OF MIND

It's all good.

We’re committed to ensuring your shopping experience is positive, so we accept change of mind returns for all online orders – sale, discounted, or otherwise. All returns need to be within 30 days and in original purchase condition, with tags.

RETURN POSTAGE

If you've received a faulty or incorrect product. don't sweat it - we'll sort your postage! Just hit us up at support@huffer.co.nz. For standard returns, postage is on you.

TIME FRAME FOR RETURNS

All online orders must be returned within 30 days of receiving your purchase. Please contact us for returns outside of this timeframe. Where delivery has been delayed for an online order, we will take into consideration the delivery date, as well as the purchase date.

OUTLET/SALE ITEMS

Sussed yourself a sweeeet deal?

Products advertised as 'outlet,' sale, or purchased with a discount code will be accepted for exchange of size, colour or style, or you will be sent an online store credit. We can't refund sale items, sorry!

EXCHANGES

We have a pretty cruisy exchange process around here. You can exchange any items you have purchased online for a different size or colour, OR you can go for a different item. If you’re exchanging for a different item and there’s a price difference, don’t sweat it! We can either refund the difference or process the extra payment with you. Our exchange process is super lenient as we understand that you can’t try before you buy online.

RETURN TO STORE?

Our retail stores are separate to our website, and are unable to refund you or issue store credit for your online order. Good news, though! They can assist with an exchange of an item purchased online. You can also drop an item off to store and the in-store team can arrange a refund/store credit with our support team. If the retail store does not have stock of an item you would like to exchange, they can get it sent to the store or to you. Our support team can assist in organising this with a store beforehand to streamline the process if you would like.

RETURN TIPS

  1. Track your return postage! Things get lost sometimes, so keep yourself in check and make sure to track your return so we can help out even if it goes astray.
  2. Write your full name on your package. This should match the name your order was placed under, to help us process everything nice and quickly.
  3. Keep cool! We process returns and exchanges as quickly as we can, and we appreciate your patience while we do so. If your return is showing as delivered but you haven't heard from us, give us a few days before you reach out - if we've received it, we're most likely processing it!
  4. Australian customers - send your return back to our Melbourne Central store, no need to send it back over the ditch.
  5. If you're worried about stock for your exchange, you can reorder and send your item back for a refund. Just let us know in your return that you've done this so that we refund you.
  6. Items showing as out of stock online usually have a few units left as reserves, so don't stress about stock for your exchange! We've got you covered. 

NZ: HUFFER ONLINE RETURNS

LEVEL 1/182 PONSONBY ROAD

PONSONBY

AUCKLAND

1011

AU: HUFFER MELBOURNE CENTRAL

MELBOURNE CENTRAL,
LA TROBE ST & SWANSTON STREET

MELBOURNE

3000

 

 

 

CUSTOMER SERVICE

 

To speak to one of the team, please contact support@huffer.co.nz or call 09-304-2601 during business hours. You can also message us on Facebook or Instagram. During sales/promotional periods, go easy on us! We sometimes experience high volumes of queries, so if your request is urgent please call instead of emailing. 

TRANSACTION CURRENCY

All transactions are billed in Australian dollars. The name that will appear on your bank statement is HUFFERSTORE.COM AUCKLAND. Please note, some banks charge a small overseas transaction fee as our merchant facility is located in NZ. If this occurs, please contact your bank.

PRIVACY POLICY

Don’t worry, your personal details are for Huffer eyes only – we won't give your info out to anyone (unless of course we have to under the law!).