Returns Info & Form
*PLEASE NOTE MELBOURNE CENTRAL IS NOW CLOSED ALL RETURNS MUST GO TO THE NEW RETURN ADDRESS
AU RETURNS
Download the returns form HERE
Please fill out the returns form with all of the necessary info!
REFUNDS/STORE CREDIT
If you paid full price for your order you are eligible for a refund back to the account you used to purchase. Once your return is received we'll email you advising you of your refund being actioned.
If your item/s were on sale, we will refund you in the form of an online credit.
In store credit notes/gift cards will not work online and vice versa, but we're happy to swap them over for you. If your online store credit isn't working online, it might need to be input into the 'gift card' box.
CHANGE OF MIND
It's all good.
We’re committed to ensuring your shopping experience is positive, so we accept change of mind returns for all online orders – sale, discounted, or otherwise. All returns need to be within 30 days and in original purchase condition, with tags.
RETURN POSTAGE
If you've received a faulty or incorrect product. don't sweat it - we'll sort your postage! Just hit us up at support@huffer.co.nz. For standard returns, postage is on you.
TIME FRAME FOR RETURNS
All online orders must be returned within 30 days of receiving your purchase.
OUTLET/SALE ITEMS
Sussed yourself a sweeeet deal?
Products advertised as 'outlet,' sale, or purchased with a discount code will only be accepted for exchange of size or you will be sent an online store credit. We can't refund sale items, sorry!
EXCHANGES
We have a pretty cruisy exchange process around here. You can exchange any items you have purchased online for a different size or colour.
DISCOUNT CODES AND PROMOTIONAL ACTIVITY:
Do not apply to outlet or sale items, sorry!
Promotional offers cannot be used in conjunction with one another.
RETURN TIPS
- Track your return postage! Things get lost sometimes, so keep yourself in check and make sure to track your return so we can help out even if it goes astray.
- Write your full name on your package. This should match the name your order was placed under, to help us process everything nice and quickly.
- Keep cool! We process returns and exchanges as quickly as we can, and we appreciate your patience while we do so. If your return is showing as delivered but you haven't heard from us, give us a few days before you reach out - if we've received it, we're most likely processing it!
- Items showing as out of stock online usually have a few units left as reserves, so don't stress about stock for your exchange! We've got you covered.
AU: HUFFER ONLINE RETURNS
HUFFER RETURNS
UNIT C, B6/161
MANCHESTER ROAD
AUBURN, NSW
2144
AUSTRALIA